Grandview goes live with GoldCare: our new client information system
Wednesday, July 11, 2012 is a big day at Grandview Children's Centre - the launch of our new, modernized, family-focussed, electronic client information system: GoldCare.
In the spring of 2010, the Ontario Ministry of Children and Youth Services announced funding to the Ontario Association of Children’s Rehabilitation Services (OACRS), the non-profit, independent organization that represents 21 children's treatment centres (CTCs) across Ontario. This one-time investment of $2.5 million to help 12 CTCs across Ontario improve their clinical data information systems will benefit approximately 37,000 children and families in the following areas of the province: Belleville, Brantford, Chatham, Kingston, Kitchener-Waterloo, London, Ottawa, Peterborough, St Catharines, Sarnia, Windsor and Durham Region.
OACRS obtained quotes from various software companies and reviewed potential client information systems. In a joint announcement on January 18, 2011, GoldCare (the healthcare division of Campana Systems Inc.) was named by OACRS as the most appropriate sytem to meet the information needs of the CTCs as it is leading-edge technology for coordinating service planning and delivery, as well as improving quality of care.
GoldCare offers an integrated approach to care management and support through clinical software that allows multi-disciplinary teams to conduct a team assessment, develop an integrated plan of care, share important information, view clinical notes and monitor each child and family’s progress.
As expained in the joint OACRS/GoldCare announcement, when the implementation phase is complete, each of the 12 participating CTCs will have a common technology platform to manage every stage of a child’s care cycle. Information previously maintained in separate 'silos' will be consolidated and integrated, allowing key data to be shared seamlessly across the continuum of care, and within an interoperable and secure environment that protects client privacy and confidentiality. Care team members will be able to collaborate directly to coordinate care planning and service delivery efforts, and communicate outcomes. Decisions will be made jointly to develop an interdisciplinary single plan of care for the child that best allocates services and maximizes resource capacity.
Further, according to the joint announcement, this progressive health informatics model is one of the first of its kind in Ontario and will increase data accuracy and expediency, while eliminating administrative redundancies, resulting in expected reductions in wait times, quicker referrals to services, and improved quality of care. At a system level, OACRS will gain collective statistics from the participating CTCs for outcome measurement and program planning, driving best practices to improve outcomes and to build capacity to serve areas of greatest need.
The 12 CTCs worked collaboratively and extensively to ensure that the GoldCare software is rolled out successfully to all participating CTCs with the common goal of improving service to children and their families.
As shared in our 2011-2012 Annual Report, Grandview's internal implementation group for this project, aptly named the ‘Gold Rush’ team, worked diligently to define software transition processes for Grandview and develop a training protocol. Now that we've "gone live" with GoldCare, the team remains committed to supporting staff throughout the implementation phase.
According to Kris Novak, Manager of Clinical Information Services for Grandview, "GoldCare will be growing and developing with Grandview over the future and will bring many opportunities and new efficiencies for families and staff."
Please join us in celebrating the hard work and success of Grandview's GoldCare 'Gold Rush' team members:
- Kris Novak, Manager, Clinical Information Services
- Janis Brook, Director of Finance & Administration
- Janet Isaac, Occupational Therapist & Clinical Manager
- Cherie Kerr, Physiotherapy Assistant / Occupational Therapy Assistant
- Winnie Wong, Physiotherapist
- Jennifer Wraight, Occupational Therapist
- Janice Lee, Speech-Language Pathologist
- Maria Susini, Physiotherapist
- Wendy Pilon, Durham Preschool Speech and Languge Program & Clinical Information Services Assistant
- Barbara Malach, Archive & Clinical Information Services Assistant
- Jackie Down, Medical Services Assistant & Research Assistant, CP-Net Project
- Sharon Woodcox, Audiologist
We would also like to acknowledge Grandview's Information Technology Manager, Jamie Smalley, and the support of all our staff throughout the implementation process.
Now that training of staff on the new software is complete, our next success will be adapting to its daily use.
We have officially retired Grandview's former client information system, WinCIS, due to the discontinuation of vendor support for the software after almost 15 years of service.
Good-bye, WinCIS ... Hello, GoldCare!
Click here to see all of our GoldCare images.
